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“Integrity” casino group audits for “suspect wagering” and “skimming”


Monday, May 16, 2005

“Integrity” casino group audits for “suspect wagering” and “skimming”


On 10th March 2005, the group of Microgaming casinos going under the name Integrity Casinos Limited circulated an email to large numbers of players advising them of an "audit" that was taking place, as a result of certain players who had apparently "taken unfair advantage" of their promotions. It was extremely unclear how these players had actually broken any of the the terms and conditions they'd played under, and a consensus began to slowly develop that something was going badly wrong at the casino, possibly as a result of a cash flow problem.

One noteable point raised in the email was that players could request an immediate refund of their DEPOSITS, if they had not played blackjack during the promotion. Blackjack had not been disallowed previously, when these players had deposited and played, but at this point the rules had been changed to specifically exclude the game. The obvious concern at this point was: will the casino try to hold those blackjack players to the NEW terms, introduced AFTER they'd deposited and played?

A week later, on 17th march, the casino group issued a statement. In keeping with the vast majority of their statements, it was vague and used language that hinted at foul play without ever giving details of what had happened - they claimed "suspect wagering" had occured. Noone was ever enlightened as to what this meant. It also made the point that they had decided to take a stance against players who were not looking for "genuine gaming entertainment" and were entirely profit-orientated.

The first of a series of press-releases from the highly regarded "Infopowa" online casino news service focussed its comments on the casino's stated desire to get rid of those "undesireable" players, and not the vague, veiled threats about apparent wrongdoing on the part of players who did not seem to have actually committed any crimes, other than to win using bonuses and to thus show their hands as profit-orientated and not there for the "entertainment".

This created some heated discussions.

Further statements were then forthcoming from the casino: a representative posted comments at Casinomeister, making the same darkly-suggestive comments about "suspect wagering", "skimming", and "individuals intent on rorting systems". Again, nothing was clarified - no more than it was in a statement issued to the Gone Gambling website, which gave us more about "bonus abuse", "suspect accounts" and players who weren't there for the "entertainment" on offer, but no specifics as to the intended actions with regard to those players who had followed the terms and conditions exactly to the letter, but who were "undesireable" in the casino's eyes.

The next press release issued by Infopowa shifted focus from any supposedly edifying actions on the part of the casino to "clean house" and get rid of unwanted players, to what was now clearly an intention to rob legitimate players of their legitimate winnings.

In the most ground-breaking development to date, on March 25th "Casino Rewards" - another long-standing Microgaming group - announced they had taken over the "Integrity" casinos. No mention was made about the issue of locking accounts and threatening to revoke winnings from blackjack players. However, another press released issued to another webmaster said that they intended to "pay all players and affiliates who deserve payments". The word "deserved" caused some concern, since it implied that judgement criteria other than the simple letter of the law might be applied.

However, payments eventually started to come through - and within the month, all players who had submitted complaints to Casinomeister had been paid in full.

No further mention was made of "suspect accounts", "skimming" or "players playing for financial gain and not entertainment", and no more was heard from the representatives of either Integrity or Casino Rewards on the matter.

Read the full story in the Integrity audit thread at Casinomeister.



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